Full peace of mind in the event of an Emergency
We have partnered with over 50 leading insurers to offer short term insurance products for any client’s requirements. We pride ourselves in building long term sustainable partnerships with our Insurer partners in order to ensure our clients are covered for the future and not just for today.
VCIB has access to a wide range of insurance policies and we directly engage with insurance companies on your behalf. We will help you navigate various policy types, negotiate premiums, and help you understand the details so that you are properly protected in a cost-effective manner.
VCIB Assist 24-Hour Emergency Services
Roadside Assistance
Roadside Assistance
- Flat battery – jump start only (replacement of battery will be for the member’s account)
- Flat tyre (help with changing a tyre – member needs to have a spare tyre available)
- Fuel assistance (limited to five litres per incident)
- Transmission of urgent messages
- Limited to R750 per incident or Rl,500 annually
Locksmith
A locksmith will be dispatched in the event where keys (vehicle and home) are locked in a vehicle. Limited to R900 per incident or Rl,800 annually
Tow-in
Tow-in service to the nearest approved dealership (if under warranty). Repair centre or panel beater in the event of:
- Mechanical breakdown -We will arrange for the towing of the vehicle to the nearest repairer in a 40km round trip
Legal Assistance
30-min Free Consultation
This service involves a free initial 30-minute consultation 24 hours a day should any matter require legal action. The member will then be referred to a lawyer who forms part of our national network for a free, direct 30-minute consultation.
Free Standard Legal Documents
If a member requires a purchase, sale, lease, or prenuptial agreement, employment contracts, etc. These will be provided free on request. The member will also be advised on the application of each document and procedures and principles that apply. Limited to 1 x 30-min consultation per annum, 1 x standard legal document per annum.
Home & Office Assist
Home and office emergencies happen when you least expect them. We will be there for you during unforeseen emergencies to assist with:
- Plumbers in the event of geyser problems, burst pipes, and blocked or overflowing drains
- Locksmiths for when a child is locked inside the house or any room within the house and if keys are broken off or lost for a main entrance or exit of the house
- Electricians for when lightning strikes or power failures due to burnt connections, earth leakages or municipal connections inside your property
- Glaziers if any glass has been damaged or broken and is causing a security risk to your premises
We cover the call out fee and first hour of labour. Thereafter costs, including parts and materials, will be for the members account. Maintenance related issues are not covered.
